Legal

Terms & conditions

Last updated: 28 September 2026

1. Provider

These terms govern the sale of promotional services by Pierre Chatelux, trading as TechnoVortex Media, sole trader (micro-entreprise), SIRET 130 673 684 00010, located at 23 rue Alcide de Gasperi, 67500 Haguenau, France. Contact: , +33 7 82 03 33 17.

2. Services

TechnoVortex Media offers promotion of music tracks through video content published on its social media accounts, in particular TikTok. The content of each package (number of videos, publication timeframe and included elements) is described on the Promote My Track page at the time of purchase. Custom campaigns are subject to a specific quote agreed by email.

3. Customers

Customers must be at least 18 years old, or have the consent of a parent or legal guardian to place an order.

4. Prices and payment

Prices are shown in euros (EUR) or US dollars (USD). VAT not applicable, article 293 B of the French General Tax Code. Payment is made through Stripe, a secure third-party payment provider. TechnoVortex Media never has access to your card details.

Standard packages are paid in full at the time of order. Custom campaigns are paid by payment link or invoice after acceptance of the quote: in full for campaigns under €200, and from €200, 50% upfront and the remaining 50% before the final posts.

5. Order process

An order is confirmed once payment is completed. The customer is then redirected to a submission form and must provide the information needed to carry out the campaign (track link, artist information, etc.). The service can only begin once this form has been submitted.

6. Track review and acceptance

Every submitted track is reviewed. TechnoVortex Media may decline a track if its quality does not meet the required standard, if its content is inappropriate, or if it does not fit the musical direction of the platform. Declined tracks are fully refunded as described in the Refund Policy.

7. Publication timeframe

Promotional content is published within a maximum of 7 days after receipt of the completed submission form and track. For multi-video packages, this timeframe applies to the first video. The following videos are then published one per day, counting from the first post.

8. No guarantee of results

TechnoVortex Media commits to creating and publishing the content described in the package. The number of views, likes, shares, streams, followers or any other result depends on factors outside our control, including platform algorithms, and cannot be guaranteed.

9. Customer content and rights

The customer confirms that they own or control the rights to the submitted track and grants TechnoVortex Media a non-exclusive, free licence to use excerpts of the track in the promotional content, and to keep that content published on its accounts.

Published content remains online permanently, unless it is removed by the platform itself. The customer may ask for their content to be removed at any time by email. Such a removal does not give rise to any refund once the content has been published.

TechnoVortex Media keeps editorial control over the format and presentation of its content.

10. Right of withdrawal

Consumers in the European Union have a 14-day right of withdrawal from the date of purchase. By accepting these terms at checkout, the customer expressly requests that the service begins before the end of the withdrawal period and acknowledges that they lose their right of withdrawal once the service has fully started, i.e. once the submission form has been received and the track accepted. See the Refund Policy for the applicable conditions.

11. Playlist

The TechnoVortex Spotify playlist is curated independently. Purchasing a promotion does not include or guarantee placement in the playlist.

12. Liability

TechnoVortex Media cannot be held liable for interruptions, restrictions or changes made by third-party platforms (TikTok, Spotify, Stripe, Google) that are beyond its control.

13. Disputes and applicable law

These terms are governed by French law. In the event of a dispute, the customer is invited to contact us first to find an amicable solution. Consumers may also use a consumer mediation service free of charge; the details of our consumer mediator will be published on this page.